Job Description

Position Overview

Ultimate Staffing Services is actively seeking an experienced General Manager to join our client's team. This role requires a dynamic leader who will ensure exceptional care for guests, clients, and staff. The General Manager will drive operational excellence and support the company's growth and profitability goals.

Previous leadership experience within pet hospitality/veterinary/pet retail service is required.

Responsibilities

• Lead overall operational efforts to support growth and profitability goals.
• Recruit, hire, and retain talent, fostering a culture of customer service, care, and safety.
• Manage labor and costs to meet P&L needs.
• Collaborate with the Executive team to develop and execute company policies.
• Handle client requests and concerns promptly, ensuring excellent customer satisfaction.
• Train teams on hotel tours, timekeeping navigation, and promote healthy communication.
• Evaluate and appraise staff, lead subordinates, and enforce disciplinary procedures.
• Navigate PEO system for back-of-house departments, including approving timecards, payroll submittal, and scheduling.
• Support the app and verify retail inventory.
• Handle review management, ensuring prompt responses.
• Have full knowledge of care and safety policies, effectively training or assisting in training staff.
• Identify and address employee and client issues in a timely manner.
• Familiarity with the employee manual and enforcement of regulations.
• Recognize and anticipate guest health and behavior concerns, communicating needs.
• Ensure hotel cleanliness, communicate maintenance needs, and manage inventory and ordering.
• Manage facility maintenance and schedule hotel maintenance and repairs.
• Operate both front and back of the house in emergency situations.

Qualifications

• Minimum of 2 years of managerial or leadership experience.
• Ability to manage a team of 35+ employees.
• Must have flexible availability.
• Ability to read, understand, and disseminate financial reports.
• Upbeat, motivating, and can-do leader.
• Ability to navigate stressful situations.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to reach and bend while standing for a long period of time.

Required Work Hours

Monday to Sunday, 1st Shift

Benefits

This position offers competitive pay and benefits, along with opportunities for growth and development within the company.

Additional Details

$72,000-$88,000 DOE This job is a supervisor position and is located onsite at the business location.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area, Flexible hours, Sunday, Day shift,

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