Job Description

Join to apply for the Bilingual Customer Service & Language Specialist (Tigrinya) (W-2 Employee) role at Universal Language Service, Inc.

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Join to apply for the Bilingual Customer Service & Language Specialist (Tigrinya) (W-2 Employee) role at Universal Language Service, Inc.

Universal Language Service, Inc. provided pay range

This range is provided by Universal Language Service, Inc.. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Position: Bilingual Customer Service & Language Specialist ( Tigrinya ) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: MondayFriday, 8:00 AM 5:00 PM (PST) or 8:30 AM 5:30 PM (PST)

Employment Type: Full-time, W-2

Languages Needed:

• Tigrinya

About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist ( Tigrinya ) join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities:

Interpretation & Customer Support

• Deliver real-time OPI/VRI interpretation services in Tigrinya and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements:

• Strong bilingual proficiency in English and Tigrinya
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background:

• Bachelors degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements:

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation:

• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Translation and Localization

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Job Tags

Hourly pay, Full time, Work at office,

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